Scheduled tour bookings are not confirmed until payment is received ( by Hidden Secrets or accredited Travel Agent*)
In any event, Hidden Secrets strongly advises you to take out travel insurance… its well worth the piece of mind.
If confirmed bookings are cancelled the following fees apply
** If changes are made more than 7 days prior to original booking there is no charge.. all changes are subject to availability. If changes are made within the seven days, this may be considered as a cancellation – and cancellation fees charged accordingly.
If Hidden Secrets Tours is forced to cancel a booked tour, any prior payments will be fully refunded.
Hidden Secrets Tours operate in all weather, though reserves the right to allter or ammend an itinerary if circumstances require.
Private group bookings
· If you have a small group, we can timetable a Lanes and Arcades tour for you outside of our Tuesday to Saturday listings, of even start the tour with lunch, to fit with your timetable.
· Tours can be adapted to between 2 and 4 hours.
· If you would like a personalised tour, please contact us with specific requests, we are certain to be able to create an itinerary to suit – within our focus of a design snapshot of Melbourne
· If you are unable to participate in a tour, we will meet with you and personalise your options over coffee. more info
· Corporate bookings are available for groups between 6 and 20 people per session – (groups will be split to maximum 10)
· Larger groups would be considered case by case.
Tours conducted in French:
· By the very nature of a special language tour, these are considered private bookings, as we do these as an unscheduled option.
· Group sizes can be from 2 – 10, and can can range from 2 – 4 hours with lunch options.
Contact us for more information on pricing and availability.
Private, corporate and group bookings have special cancellation policies to ensure your exclusive experience. see below
· A deposit of 50% of the quoted tour minimum is requested at least 1 month prior, to hold tour date.
· Full payment is required 7 days prior to departure. ·
·The following fees will be invoiced if agreed bookings are cancelled:
- More than a month in advance – 5% service fee
- Between one month and seven days in advance – 50% of tour minimum
- Less than seven days – greater refunds may not be available