03 9663 3358
Melbourne’s Original Laneway Walks
 

Cancellation Policies

Scheduled tour bookings are not confirmed until payment is received ( by Hidden Secrets or accredited Travel Agent*)

In any event, Hidden Secrets strongly advises you to take out travel insurance… its well worth the piece of mind.

If confirmed standard departure tour bookings are cancelled the following fees apply

  • More than 7 days in advance – 10% of original fee
  • 2-7 days in advance – 50% of tour cost
  • within 48 hours of     commencement – refunds will not be available
  • If changes are made more than 7 days prior to original booking there is no charge.. all changes are subject to availability. If changes are made within the seven days, this may be considered as a cancellation – and cancellation fees charged accordingly.
  • If Hidden Secrets Tours is forced to cancel a booked tour, any prior tour payments will be fully refunded ( other than third party booking fees)
  • Hidden Secrets Tours operate in all weather, though reserves the right to alter or amend an itinerary if circumstances require.

Private, corporate and group bookings have special cancellation policies to ensure your exclusive experience. see below

· A deposit of 50% of the quoted tour minimum is requested to hold tour date.
· Full payment is required 7 days prior to departure. ·
· The following fees will be invoiced if agreed bookings are cancelled:

  • More than a month in advance – 5% service fee
  • Credit card payments incure a 3% surcharge .
  • Less than seven days – greater refunds may not be available
  • Group bookings cancelled more than 14 days prior todeparture are charged a 10% booking fee of paid monies
  • Group Bookings cancelled or numbers reduced 5- 14  days prior to departure a 50% charge will be applied
  • Additional numbers will be accomodated subject to availability.
  • Group Bookings Cancelled within 5 days of commencement – refunds will not be available
  • All change must be received in writing.
  • Bookings are not confirmed until a booking confirmation number is received// or invoice is written and sent// or payment is received by Hidden Secrets Tours.
  • If Hidden Secrets Tours is forced to cancel a booked tour, any prior payments will be fully refunded. Please call 03 9663 3358 if you have any questions.
  • Hidden Secrets Tours operate in all weather, though reserves the right to alter or amend an itinerary if circumstances require.

 

Private group bookings
· If you have a small group, we can timetable a Lanes and Arcades tour for you outside of our Tuesday to Saturday listings,    of even start the tour with lunch, to fit with your timetable.
· Tours can be adapted to between 2 and 4 hours.

Personalised itineraries
· If you would like a personalised tour, please contact us with      specific requests, we are certain to be able to create an itinerary      to suit – within our focus of a design snapshot of Melbourne
· If you are unable to participate in a tour, we will meet with you      and personalise your options over coffee. more info

Corporate bookings
· Corporate bookings are available for groups between 6 and 20      people per session – (groups will be split to maximum 10)
· Larger groups would be considered case by case.

Tours conducted in French: 
· By the very nature of a special language tour, these are considered private bookings, as we do these as an unscheduled option.
· Group sizes can be from 2 – 10, and can can range from 2 – 4 hours with lunch options.

Contact us for more information on pricing and availability. 03 9663 3358

 

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